Postlybee Privacy Policy

Information we collect

We collect information that you provide directly to us when you create an account, configure your workspace, or communicate with our team. This may include your name, email address, organisation details, payment information, and any content or files you upload to the Services.

When you connect social network accounts to Postlybee we store the access tokens and metadata required to manage those connections. We also automatically collect technical data such as IP addresses, device identifiers, browser type, operating system, and usage logs to help us secure and improve the Services.

How we use information

We use collected information to deliver, maintain, and improve the Services, including scheduling and publishing social content, providing analytics, and supporting integrations. We may use your information to communicate important updates, respond to support requests, and send transactional or marketing messages where permitted.

Aggregated and anonymised data may be used to analyse platform performance, enhance features, and develop new products. We do not sell your personal information.

Sharing with third parties

We share information with third-party processors that help us operate the Services, such as hosting providers, payment processors, and analytics vendors. These partners are contractually bound to safeguard your information and may only use it to perform services on our behalf.

When you connect a social network account, relevant content and metadata are transmitted to that network according to your settings. Your use of third-party platforms is governed by their respective privacy policies, and we encourage you to review them carefully.

Data retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

If you deactivate your account we will delete or anonymise your personal information within a reasonable period, unless retention is required by law or necessary to protect our legitimate business interests.

Your rights and choices

You can update account information and manage workspace settings at any time. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to object to or restrict certain processing activities.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling any request. You can opt out of non-essential marketing communications by using the unsubscribe link in those emails.

Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorised access, alteration, or destruction. These measures include encrypted storage of access tokens, role-based permissions, and continuous monitoring of our infrastructure.

Despite our efforts, no security system is impenetrable. You are responsible for maintaining the security of your login credentials and for promptly notifying us of any suspected breach.

International transfers

Postlybee may process and store information in the United States, the European Union, or other jurisdictions where we or our service providers operate. When we transfer information across borders we implement safeguards designed to ensure an appropriate level of protection consistent with applicable data protection laws.

Children's privacy

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information we will take steps to delete such information. Please contact us if you believe we have collected data from a child.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes we will notify you by email or through the Services. The updated policy will become effective on the date indicated in the notice.

Contact us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].